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Bad Debt Collection


Altius offers a full range of debt collections services to suit your business requirements including pre-legal collections, data cleansing, tracing, and dispute resolution. The debt collectors associated with us are highly trained professionals, experts at commercial collections with around 80 to 85% success rate.
We provide collection by way of amicable collections, settlements sending demand letter, continuous discussions, meetings, visits, and standby services. We aim at coordinating the debt collection process. Our local presence at different countries and proficiency in the local language of the debtor’s region, maximise the possibility of the debt amount we collect. Our local expertise team speak your customers language and understand the clients concerns, local cultural blocks, and legal processes giving effective methods to maximise returns for your business. Our teams uphold the relationship between creditors and debtors at every possible instance and our goal is to realize the highest value with a constant focus towards ROI. We take an active interest and part in the success of your business recovery. We are focused to achieve the best results for the clients, either by collecting 100% amount or making a settlement whereby both the parties are satisfied.
Our B2B Debt Collection offer services to financial institutions, huge corporates, small businesses, who are affected by BAD DEBTS accounts. Our services are the most cost-effective deal for such companies, as our features like customised debt collection approach, quick payments, worldwide collections, amicable approach and expertise in local law and practice.
There is no FEE unless we collect, charge only a minimal registration fees. We have specialist to collect large claims for any business transactions done worldwide in over more than 150+ countries.

First Party Collections


Receiving payments on time can be challenging. Our outsourcing accounts receivable solution offers support where, when and how you need it.



Amicable Debt Collections



We help you promote and retain positive working relationships with your customers by providing non-contentious solutions through our amicable commercial debt collection services.


Insolvency Services



As a global debt collection firm with a worldwide network of lawyers and experienced professionals we are well placed to make claims on your behalf against bankrupt debtors wherever they are located.


Standby Servicing



Our Standby Service monitors your financed portfolio. It automatically activates collection activities once a trigger event occurs, providing you with our local and international collection expertise.


Bad Debt Collection FAQ’s

Our amicable process consists of a combination of letters, emails and telephone calls, made in the debtors local language. The exact sequence of our letters and calls will vary by country, based on the debt value, debtors’ response and in accordance with the culture and laws of each country. For all countries, a first reminder letter is sent to your debtor within 48 hours of receipt of the case, with a follow up call made normally between 1 to 10 days after the first reminder is sent. If there is no positive response from the debtor then between 2 to 3 reminder letters are sent and further calls are made to the debtor of differing intervals dependent on the country. If we are not successful in collecting your debt during the amicable phase then we will provide you with our recommendations for next steps, such as legal action, including the estimated costs and timescales
We try to reach the debtor by email, phone calls and sometimes even by fax, depending on the information at hand. We also attempt to find additional information and trace the debtor in order to get in contact. In some circumstances, agents may be used to trace or visit the debtor's business premises.
When it comes to collecting overdue debts, time really is money. We do accept old invoices but in general, the older the case, the lower the chance of full collection. If the oldest invoice is 180+ days overdue, an extra 2% commission will be charged on top of the standard commission rate after a successful recovery.
Yes, you can place as many cases as you would like us to handle. You can also place one case with us and continue to place cases as they become overdue.
If the amicable process is not successful, the collector will assess the case for legal action. This is based on the debtor’s financial status, age of the debt, estimated cost of legal action, available documentation and chance of success. The timescale and cost of legal action will differ by the debtor’s country and the size of the debt. It is the customer’s decision only to proceed with legal action, and costs will be charged back to the customer.
The collector has several ways to reach a settlement on the outstanding debt. This usually depends on the debtor’s situation but settlement conversations are always conducted in a respectful manner. Settlements may result in a repayment plan or a deal proposal (i.e. a discount), if the entire amount cannot be paid at once.
When you place a debt with us, we request as much information as you can provide. We usually need invoices and contracts, but also statement of accounts and correct debtor contact information.
It usually takes about 90 days to handle an amicable case. This sometimes varies based on the status of contact with the debtor. If we are not successful in the amicable phase, we will provide you with our recommendations for further actions.
We only charge commission based on the amount of money we collect. We also apply cost and interests, which are charged to your debtor, at the statutory rate, if that applies based on the country’s respective laws. There are usually two types of collections:
  • Domestic case – if we are able to collect these costs and interest, we will pay back this amount to you.
  • Export case – if we are able to collect cost and interest on export cases (i.e. cases outside of your registered business location), we will retain these costs.
  • Please note that an extra 2% commission will be charged on top of the standard commission rate for invoices that are 180+ days overdue, upon successful recovery.
    There is no set threshold for us to collect. However, the amount of the debt determines the rates that we charge.
    Atradius Collections is authorised by you to collect the debt. The debtor will be asked to make payment into an Atradius Collections bank account, before the funds are sent to yours. Our success fees are normally retained by us from any amounts paid by your debtor.
    You become a customer as soon as you place a case with us. That means that any payments made by your debtor after our involvement will be subject to our success fees. Please note that our debt collectors immediately initiate debt collection activities.
    If you choose to withdraw the case against our recommendation during the amicable phase, a withdrawal fee may apply. However, you can choose to close the file at the end of our amicable phase at no extra charge.
    You can either contact case agency /manager that is handling the case
    It depends on the country. In general, we do not have any upfront costs. We only charge an introduction fee based on the location of the debtor. This is a one-off fee; following this we only charge commission on successful collection.